Analysis Of Community Satisfaction With The Use Of Electric Motorbikes In The City Of South Surabaya

Narendra, Ravaelino Dimas Eka and Irawati, Desrina Yusi (2023) Analysis Of Community Satisfaction With The Use Of Electric Motorbikes In The City Of South Surabaya. SITEKIN: Jurnal Sains, Teknologi dan Industri, 20 (2). pp. 493-497. ISSN P: 2407-0939; E: 2721-2041

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Abstract

The development of modern transportation can be viewed from several aspects, such as quality, effectiveness and
efficiency for its users, especially the millennial generation. One of the modern transportation today is an electric
motorcycle. The development of electric motorcycles in Indonesia is not as fast as the development of conventional
motorcycles. Electric motorcycles that are currently developing need to be analyzed to determine the level of
consumer satisfaction. Analysis of the level of customer satisfaction can be done using the method. By knowing
the analysis of the Kano method, improvements or evaluations can be made for developers of relevant electric
motors in the future. Test analysis was carried out by conducting a survey of electric motorcycle users in the
Surabaya area. Based on the analysis of the results of Kano's research that has been done, it can be seen that
there is a need for an increase in electric motorbikes. This shows that with an increase in electric motorbikes,
people's satisfaction with the use of electric motorbikes will increase.

Item Type:	Article
Uncontrolled Keywords:	Electric Motorbikes, Community Satisfaction, Product Quality, The Canoe Method
Subjects:	H Social Sciences > HA Statistics H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management H Social Sciences > HT Communities. Classes. Races T Technology > T Technology (General)
Divisions:	Fakultas Teknik > Prodi Teknik Industri
Depositing User:	Desrina Yusi Irawati
Date Deposited:	01 Oct 2025 04:03
Last Modified:	01 Oct 2025 04:03
URI:	https://repositori.ukdc.ac.id/id/eprint/2483

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