Sentiment Analysis untuk Mengidentifikasi Faktor Penunjang Kesuksesan Feeder Wira Wiri Suroboyo

Bellanov, Agrienta and Irawati, Desrina Yusi (2025) Sentiment Analysis untuk Mengidentifikasi Faktor Penunjang Kesuksesan Feeder Wira Wiri Suroboyo. SCIENCE TECH: Jurnal Ilmiah Ilmu Pengetahuan dan Teknologi, 11 (2). pp. 141-152. ISSN e-ISSN 2579-3624/p-ISSN 2460-6286

	Text Sentiment Analysis untuk Mengidentifikasi Faktor Penunjang Kesuksesan Feeder Wira Wiri Suroboyo.pdf Download (4MB)
	Text Korespondensi-Sentiment Analysis to Identify Success-Supporting Factors of the Wira Wiri Suroboyo Feeder Service.pdf Download (383kB)
	Text Hasil Similarity_Sentiment Analysis untuk Mengidentifikasi Faktor Penunjang Kesuksesan Feeder Wira Wiri Suroboyo (1).pdf Download (4MB)

Abstract

Traffic congestion is a major issue in Surabaya, a metropolitan city with a high rate of private vehicle growth. To address this problem, the Surabaya city government launched the Wira Wiri Suroboyo feeder service as a complement to the Suroboyo Bus mass transportation system. This study aims to identify public responses to the service through sentiment analysis of comments posted on the official Instagram account @wirawirisuroboyo. The methodology employed sentiment analysis and text mining techniques using R Studio software. Data were collected via web scraping from 230 comments and processed through data cleaning, tokenization, case folding, and stopword removal. The results show that 37% of comments were positive, 16% expressed trust, 10% were sad, and 8% were negative. A word cloud revealed dominant words such as "halte" (bus stop), "rute" (route), and "bisa" (can), reflecting the community’s need for better accessibility and service coverage. This research contributes as an evaluation input and recommendation for policymakers to improve the quality and distribution of Wira Wiri Suroboyo services, supporting a more inclusive and sustainable public transport system in Surabaya.

Item Type:	Article
Uncontrolled Keywords:	Sentiment Analysis, R Studio, Wira Wiri Suroboyo
Subjects:	H Social Sciences > H Social Sciences (General) H Social Sciences > HN Social history and conditions. Social problems. Social reform T Technology > TE Highway engineering. Roads and pavements
Divisions:	Fakultas Teknik > Prodi Teknik Industri
Depositing User:	Desrina Yusi Irawati
Date Deposited:	04 Jul 2025 11:57
Last Modified:	04 Jul 2025 11:57
URI:	http://repositori.ukdc.ac.id/id/eprint/2335

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