The Moderating Role of Transformational Leadership in Managing Turnover Intention Among Generation Z Employees in Surabaya

Ferdinan, Bernadus Aris (2025) The Moderating Role of Transformational Leadership in Managing Turnover Intention Among Generation Z Employees in Surabaya. Journal of the Community Development in Asia (JCDA), 8 (2). pp. 213-232. ISSN 2685-8819 (Print) | 2654-7279 (Online)

	Text (The Moderating Role of Transformational Leadership in Managing Turnover Intention Among Generation Z Employees in Surabaya) The Moderating Role of Transformational Leadership in Managing Turnover Intention Among Generation Z Employees in Surabaya.pdf Download (787kB)
	Text (Hasil Similarity) HASIL SIMILARITY-BERNARDUS ARIS FERDINAN-THE MODERATING ROLE OF TRANSFORMATIONAL LEADERSHIP IN MANAGING TURNOVER INTENTION.pdf Download (5MB)
	Text (Korespondensi) Korespondensi.pdf Download (4MB)

Abstract

This study investigates turnover intention among Generation Z employees in Surabaya, Indonesia. A total of 212 non-managerial respondents, born between 1997 and 2012, participated in the study. Data were collected via a Google Form over a four-month period (November 2024 to February 2025) using purposive sampling. The sample size exceeded the minimum requirement of 97, calculated using Cochran’s formula for unknown populations. The research utilized a 5-point Likert scale questionnaire. Workplace incivility (11 items, α = 0.80), burnout (9 items, α = 0.919), turnover intention (6 items, α = 0.91), and transformational leadership (7 items, α = 0.79) were measured using validated instruments. Data analysis was conducted using Partial Least Squares Structural Equation Modeling (PLS-SEM) via SmartPLS. The findings indicate that workplace incivility significantly increases burnout (t = 7.206, p = 0.000) and turnover intention (t = 4.852, p = 0.000). Burnout significantly affects turnover intention (t = 9.716, p = 0.000) and mediates the effect of incivility (t = 4.852, p = 0.000). Transformational leadership moderates the relationship between incivility and burnout (t = 2.123, p = 0.034). These results highlight the importance of leadership in mitigating psychological distress and reducing turnover among Generation Z workers.

Item Type:	Article
Uncontrolled Keywords:	workplace incivility; burnout; turnover intention; transformational leadership
Subjects:	H Social Sciences > HB Economic Theory
Divisions:	Fakultas Ekonomi > Prodi Manajemen
Depositing User:	Bernardus Aris Ferdinan
Date Deposited:	26 Feb 2026 02:12
Last Modified:	26 Feb 2026 02:12
URI:	http://repositori.ukdc.ac.id/id/eprint/2569

Actions (login required)

View Item