Items where Author is "Soetanto, Ivana Puspita"

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Thesis

Soetanto, Ivana Puspita (2012) Pengaruh Faktor Afeksi dan Kualitas Layanan Terhadap Kepuasan Pelanggan pada Program Garuda Frequent Flyer (GFF) PT. Garuda Indonesia Cabang Surabaya (Study Kasus di PT. Arkananta Tour and Travel). Undergraduate thesis, Universitas Katolik Darma Cendika Fakultas Ekonomi.

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