Items where Author is "Hermawan, Frederikus Dicky"

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Thesis

Hermawan, Frederikus Dicky (2021) Pengaruh Customer Relationship Management, Fasilitas dan Keunggulan Bersaing Terhadap Kepuasan Konsumen di Hotel OYO Urban 18 Surabaya. Undergraduate thesis, Universitas Katolik Darma Cendika Fakultas Ekonomi.

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