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Indrawati, Lilik and Amalia, Devi Dian (2020) DAMPAK SENSE, FEEL, THINK, ACT, RELATE DAN BRAND IMAGE TERHADAP KEPUASAN PELANGGAN CAFE DI SURABAYA. Jurnal Bisnis Terapan (JBT), 4 (1). pp. 23-36. ISSN 2580 - 4928
Amalia, Devi Dian (2019) Pengaruh Sense, Feel, Think, Act, Relate dan Brand Image terhadap kepuasan pelanggan di PaperCup Coffee Surabaya. Undergraduate thesis, Universitas Katolik Darma Cendika.