Evaluasi Kualitas Pembelajaran Online Selama Pandemi Covid-19: Studi Kasus di Fakultas Teknik, Universitas Katolik Darma Cendika

Irawati, Desrina Yusi and Jonatan, Jonatan (2020) Evaluasi Kualitas Pembelajaran Online Selama Pandemi Covid-19: Studi Kasus di Fakultas Teknik, Universitas Katolik Darma Cendika. Jurnal Rekayasa Sistem Industri, 9 (2). pp. 135-144. ISSN 2339-1499 (online), 0216-1036 (print)

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Abstract

The home-based learning strategy is a useful control measure to decrease the spread of COVID-19
among students. A sudden alteration of offline learning to online learning impacted the effectiveness of
learning activities. During the COVID-19 pandemic, the Faculty of Engineering, Darma Cendika
Catholic University needed to assess the level of student satisfaction of online-based learning so that
the quality of service was maintained. The purpose of this study was to measure the level of student
satisfaction during online-based learning during the COVID-19 pandemic using the Service Quality
(Servqual) and Importance Performance Analysis (IPA) methods. Servqual and IPA are methods for
measuring the level of satisfaction and quality of service. The result of Servqual shows all the
measurements of 17 attributes have negative gap value. This shows that there is a difference between
students perception and expectation of online-based learning. The Matrix of IPA indicates the priority of
improvement of online-based learning that encompasses the lecturers consistency in providing a good
lecture, the capability of using learning platform, the prompt and efficient response to students needs in
online-based learning, the encouragement of students motivation throughout the learning process, and
the understanding of students impediments during the process of online-based learning.

Item Type:	Article
Uncontrolled Keywords:	COVID-19, IPA, online-based learning, Servqual
Subjects:	H Social Sciences > HD Industries. Land use. Labor L Education > L Education (General)
Divisions:	Fakultas Teknik > Prodi Teknik Industri
Depositing User:	Desrina Yusi Irawati
Date Deposited:	18 Oct 2020 14:26
Last Modified:	19 Apr 2022 06:31
URI:	https://repositori.ukdc.ac.id/id/eprint/414

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